Privacy Policy

1. Introduction

Big Balloon Events ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://bigballoonevents.in or contact us via phone, email, or WhatsApp for event decoration bookings in Mumbai, Thane, and Navi Mumbai.

2. Information We Collect

We collect information that you voluntarily provide to us when inquiring about or booking decoration services:

• Contact Information: Name, phone number, WhatsApp contact number, and email address.
• Event Details: Event date, venue address, neighborhood locality, event type (e.g., birthday, wedding, anniversary), and budget preference.
• Technical Data: Anonymized browsing data, IP address, browser type, and device information to optimize website performance and user experience.

3. How We Use Your Information

Your information is used strictly to provide and improve our services:

• To prepare customized decoration quotes and confirm your setup slot.
• To coordinate doorstep delivery and setup execution in Mumbai.
• To respond to customer service inquiries via phone or WhatsApp.
• To send post-event invoices or request client feedback.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal contact information to any third-party marketing companies. Data is shared only with internal setup crews and logistics drivers strictly as required for event execution.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal details against unauthorized access, loss, or alteration.

6. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out to us: